“You cannot afford to hire an attorney at $200 to $300 an hour to fight over your $12,000 car and have to pay those bills. People need to become aware that they have some rights, even when going up against these giant companies that try to intimidate.”
“Every state has a lemon law -- for better or for worse. All the lemons laws try to serve the same purpose -- and that is, if a problem continues to repeat itself and they can't fix it, you have a remedy.”
“A lot of people start by representing themselves and making phone calls. Consumers read the law, and there is so much on the Internet about lemon laws, it looks so easy. ... But Ford doesn't give you the F-150 with a ribbon wrapped around it just because you send them the letter.”
“I've heard so many people come in here saying, 'Customer service says we don't qualify for lemon-law relief.' Customer service is the last people who are going to tell you that you qualify.”
“Colorado has probably the worst lemon law in the country because if the consumer loses, he has to pay the manufacturers' attorney's fee. You could never take that chance of suing over a $20,000 car and ending up paying $100,000 in Chrysler's attorney's fees if you lost. There are no lemon-law cases there.”
