“You tailor it to the need of the family or individual. If you've got spoiled food or minor structural damage, say an awning or fence, you can resolve it on the spot.”
“When you think back to Andrew, we didn't have the technology back then. We could only make educated guesses on how many customers were affected, where they were and the severity of their claims. It used to be a paper chase. And now you have [access] to all of the information you need to process claims.”
“It was kind of amazing how good the connection was. As long as we got connectivity to the host computer, it's not any different from operating from land-based field offices. It really revolutionized the way we process claims.”
“Consumers might be more vulnerable to economic disruptions and less inclined to spend but it's a matter of degree, ... So I think the Fed will simply watch what people do in the weeks ahead and my best guess is that it stays on a measured pace path of rate hikes.”
