“In today's 'always-on' world, consumers want more control, choice and convenience in their daily lives. They are no longer willing to wait in line or tolerate poor service, and are demanding the ability to serve themselves when, how and where they want. Self-service shopping has a universal appeal that transcends factors like age, gender, ethnicity and economic strata.”
“Self-service can help retailers better manage staff, especially during peak times. With self-checkout, store personnel can be redirected onto the floor to provide more product information, sales assistance and shelf restocking -- tasks that help contribute to improved levels of customer satisfaction.”