“We want to ask people how services can more effectively promote good health, as well as treat disease, and how we can empower people to have more say in the care they receive in the community and their homes.”
“We are trying to find out what patients need, rather than what it suits us to provide. And the people are saying: 'We want services to work together.' They ask: 'Why do I have to tell my story over and over again to different people; why can't I see the same person, or if that's not possible, why can't they pass the information on to other people.'”