“If a passenger demonstrates an unwillingness to comply with our request for them to obey the rules before we even take off, then we know that we are potentially going to have difficulty with that person through the entire flight.”
“We would like to see a major public education campaign about the consequences of engaging in this kind of behavior and that would include posters and notices all through the airports, including bars and restaurants that are serving alcohol.”
“We've struggled for many years to change the image of cabin crew from frivolous airheads and after 9/11 it is clearer than ever that we are safety professionals and first responders,”
“This depiction of flight attendants is an outrage, ... Flight attendants continue to be the first line of defense on an aircraft and put their lives on the line day after day for the safety of passengers.”