“That's the biggest problem with ERP systems. People muck with them. They try to make them perform the way they want rather than the way that's correct.”
“Yes, it is costly to enter each transaction. But as soon as you go around the system, it begins to degrade. Once that happens, people stop trusting it, and then they have another reason not to use it. It's a death spiral that's inherent in ERP: If you don't trust the system, you validate that the system's data is bad by screwing it up.”
