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“It is not enough to give the customer excellent service. You must subtly make him aware of the great service he is getting.”


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“The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.”
Peter F. Drucker quotes (American Educator and Writer, b.1909)
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“Our customers should take joy in our products and services.”
W. Edwards Deming quotes (American Consultant, Stastistician and Educator, 1900-1993)
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“The customer perceives service in his or her own terms”
Arch McGill quotes
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“Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.”
Peter F. Drucker quotes (American Educator and Writer, b.1909)
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“Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.”
W. Edwards Deming quotes (American Consultant, Stastistician and Educator, 1900-1993)
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“Never underestimate the power of the irate customer.”

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“To my customer: I may not have the answer, but I'll find it. I may not have the time, but I'll make it. I may not be the biggest, but I'll be the most committed to your success.”
santiz
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“A sale is not something you pursue, it's what happens to you while you are immersed in serving your customer.”
santiz
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“Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers. Finally, business is a cobweb of human relationships.”
H Ross Perot quotes
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“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”
Sam Walton quotes (American retail Executive and Founder of Wal-Mart Stores Inc, the largest retail sales chain in the United States. 1918-1992)
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