“Business owners usually call a center when they have a problem with quality or overall output. We go in and look for the bottlenecks in their process and see where things could be streamlined.”
“We don't just target a specific machine that could be improved, we look at the total picture, the whole process, and the entire enterprise as it exists in a supply chain.”
“Norwich Union went through an internal restructure in the second half of 2004 and it is no secret that they priced themselves out of the market to drive down business volumes while they made those changes.”
“We've said this before, and we're happy to say it again: we believe this to be a highly important issue. Not in order that one company can be directly compared to another in a 'league table', but to improve understanding of the importance of factors such as 'non-disclosure' and 'meeting the definition'.”
