“John Henry Lloyd is the man I gave the credit to for polishing my skills. He taught me how to play third base and how to protect myself. John taught me more baseball than anyone else.”
“Don't know the future, don't know when the city will be re-opened, don't know how to get back to my house to pick up my belongings that are important to me,”
“Riding in here [Saturday] on the helicopter, I was sweating and [complaining] about how much I had to carry. Then I took a look at all the houses and thought: Damn, girl. At least I have a house and food to put in my mouth and clothes to wear and things to carry.”
“[Last December, the state ordered the entire Babcock chain to reduce the number of people it houses by half within 18 months.] The growth of Babcock Center happened over a relatively short period of time, ... They didn't have the right system of support to manage the larger, different sites.”
“Every family gathering is difficult. My dad has four great-grandchildren he has never seen. I have two twin grandchildren that will never know him. We can tell them about him, but that's all they will have,”
“Well, I like to use the phrase. An agent must be skilled at moving from emotional to logical responses—you won't negotiate well if you're doing so from an emotional center. If you can move to logic, you're not concerned about the money.”
