“As with other events, as time passes, the collective knowledge diminishes and people tend to forget about it. We failed in terms of preparedness and response to this event. We can't really afford to forget.”
“We failed quite significantly. Will what we've seen over the last few weeks continue to be the case? It could unless we prepare. People tend to forget lessons learned. Governments tend to forget.”
“All of the plans have assumed that people have cars and they speak English. If you forget the population in your planning, the population will ignore your plans.”
“Volunteers are working extremely long hours. But problems are emerging, and people are complaining about the lack of adequate response by the Red Cross. This is a problem we need to examine carefully.”
