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Authors > Daw Dia > Dean Headley

11-18 Quotations of 18

Dean Headley quotes

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“At a time when airlines got worse, they all kind of got worse at the same rate.”

Dean Headley quote

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“Every airline performed more poorly in baggage handling. The big question is: why?”

Dean Headley quote

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“They're charging you more for the basic ticket and then taking what used to be bundled in the package and switching it to a la carte. It's nuts.”

Dean Headley quote

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“One way to gain revenue is taking what was free and turning it into a revenue-generating part of the service.”

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“They might even go back to this idea of having people pay more if they carry a little extra weight on their body.”

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“You can't do that without making employee unrest part of that picture. At some point the attitude thing has got to play into this.”

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“We're only growing the system now. Unless we fix a few things, we'll probably continue to have poorer and poorer performances as the years go by.”

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“At a time when the airlines got worse, they all kind of got worse at the same rate. If we continue down this path, consumers will lose all confidence in the airlines' ability to perform.”

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