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Al Lenza quotes

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    I Like this quote I dislike this quote“Clearly there are cost savings. But our primary objective is to give customers what they want.”

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    I Like this quote I dislike this quote“At Thanksgiving, there were no lines anywhere. All these nightmarish predictions of crowds just don't materialize anymore.”

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    I Like this quote I dislike this quote“At lot of customers now feel comfortable issuing their own boarding passes at home. It buys them a few extra minutes when they get to the airport.”

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    I Like this quote I dislike this quote“But if you're talking about sending a private price that undercuts the published fare by, say, $10, I don't think there's much of an appetite for that yet. Our published fares are already fairly competitive and priced right.”

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    I Like this quote I dislike this quote“We'd like to get to a point where the kiosks could actually negotiate the compensation a passenger will get and rebook the flight.”

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    I Like this quote I dislike this quote“Customers at nwa.com now have even more options when planning their next vacation. In addition to their air travel needs, Northwest customers can take advantage of competitive pricing for cruises, on and offline booking capabilities and 24/7 customer service from our cruise experts.”

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    I Like this quote I dislike this quote“Customers at nwa.com now have even more options when planning their next vacation. In addition to their air travel needs, Northwest customers can take advantage of competitive pricing for cruises, on- and off-line booking capabilities and 24-7 customer service from our cruise experts.”

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